Customer Support
Having an issue ?
Below are some of the frequently asked questions across most of our support team's platforms. Please do check those out. If you have any queries with the instructor/teacher, please reach us at [email protected]. For any further assistance, join the Community. It's a place where codebig students, moderators, and teachers actively work to solve your queries. Be a part of our community and learn something new or teach something new.
If you could not find an answer to your queries below or are not satisfied with the community response, our support team would love to help you. You can get in touch with our support team by clicking on the button below and leaving us a message.
Found a bug !
Since we are constantly innovating and updating our website, bugs are inevitable. If you spot a bug, take a minute to leave us an email at [email protected] with the URL of the page where the bug occurred, along with a screenshot if possible for better debugging.
Our support team operates between 08:30 AM - 1:30 PM UTC, Monday through Saturday. Any queries after the mentioned time will have a delayed response.
FAQ
Misc
How can I request a personalized video on a topic of my choice?
Currently, only Patreon subscribers who are constantly supporting the channel can ask for customized content. You can also support codebig effort at providing top-quality content by becoming a Patreon supporter and enjoying all the benefits that come along with it.
How do I request for a one on one online coaching on a topic of my choice?
Currently, you can ask for personalized online classes by directly getting in touch with us and requesting the topic of your choice along with the date. We are actively developing a platform to ease the process, and we should be able to go live soon.
I'm working on an application or a website and need some help on finishing the project. Can you help me?
We are more than happy to help you out. For any personal queries regarding projects, please leave us an email at [email protected]. You can check the availability of the codebig teacher's section to get to know more about teachers who will be handling the project and their previous track records. Teachers usually get back to you within 1-2 working days.
I'm part of an organization, and we need extra hands on a project. Could you help us out?
We will be glad to help you out. You can check the profile and availability of our teachers here and get in touch with them. Or else you can mail us a job description so we can help you find the right candidate among our students and moderators.
I have encountered an error while following one of the tutorial videos and can't resolve it. Where do I get help?
Errors and bugs are what makes programming more fun and interesting. Don't panic if you encountered one. You can always join the Community to take help from fellow codebig students. Most of the time, they can resolve your issues. If not, you can always get in touch with codebig moderators or teachers who will solve the error for you.